Community Operations Manager Needed X1

Community Operations Manager Needed X1

Location : Benoni, Gauteng

Company : Fidelity Services Group

Contract : Permanent

 

Employment Specifics

Overall Goal of the Position: The local community plan must be implemented inside the branch, and the Community Operations Manager is responsible for assisting the Branch Manager with growth (OI, customers, attrition, etc.). All operational management duties within the branch shall be the incumbent’s responsibility, including but not limited to the following

Essential Conditions

Senior Diploma or an equivalent
General Management experience after matriculation is helpful
Mid-Management experience of at least three years is required.

PSIRA Grade B Certificate
a current driver’s license
gun proficiency (Business purposes)
Security Certificate of Grade B – (existing or to be obtained on appointment)
The candidate must currently dwell in Benoni/Far East and participate in local forums.

Responsibility & Tasks

proactive approach

Create and update a proactive training strategy for the region (patrols, stand-off points, joint operations, visibility drives).
To guide the creation of a strategy, gain a knowledge of the demands of the consumer. Determine high attrition (service, pricing, and competitor), high crime, and low reconnection locations together with the branch manager. Plan at least one or two operations per week in the targeted locations. Determine whether there are any construction sites nearby and make sure that these properties are as visible as possible.
knowledge of the pro-active model’s relationship to the competitive landscape.

Investigate and take into consideration area innovations (technology and procedures) approaches to proactive security by working with the Branch Management team.
Create a plan to reduce crime in your jurisdiction. Determine patterns in crime. To address the detected criminal tendencies, plan and carry out special actions (FADT and/or combined operations).
To demonstrate improvement in crime reduction and customer growth connected to the proactive strategy, provide measuring criteria and reports.

Based on the modus operandi established from all occurrences, a quarterly evaluation of the area’s security risk will be carried out (identify vulnerable spots within the areas and offer solutions and proposals to the Branch Manager for further discussion with the community).

SAPS participation

Establish cooperative relationships with all influential figures in the SAPS environment (sector members, sector commanders, CPF, station commander).
Serve as the main point of contact for operations and business to help resolve criminal situations using SAPS connections.
As much as feasible, join the Branch Management team at all SAPS, crime, and CPF meetings.

coordinating and participating in all SAPS joint activities, such as visibility drives and roadblocks.

Consumer Assistance

Ensure that all media channels (WhatsApp groups) are set up with your assistance . Make that the message acknowledgment, dispatch, and feedback procedures are followed.
Create and send a monthly report detailing the proactive steps taken and their results to all stakeholders.
Personally respond to any significant criminal situations and help the customer with any security requirements.

meet often with the steering committees of LSS sites.

Employee Training

Work with training resources to make sure that all reaction and LSS officers in the region receive appropriate proactive training (ensure training is aligned to the pro-active approach).
All employees undergo ongoing on-the-job training and evaluations. Training topics include proactive meet-and-greets, opening gates, stopping and questioning, supervising LSS guards, identifying potential weak spots (security breaches), changing reaction officers’ mentality from reactive to proactive, and protecting public spaces.

Aligned Marketing

Update marketing and communications on changes to this portfolio (Generating and communicating PR material).
Make sure to document all operations (reports and images) and send them to the branch manager and marketing so Community Operations Manager can plan to distribute them to all clients.
Recognize and address client views revealed by client perception surveys

general knowledge

Help the regional operations manager maintain order by enforcing patrols, standoffs, and SOP adherence in the area.
Managing needed operational tasks and daily, weekly, and monthly compliance requirements:
Maintain response objectives set out in the area KPI while managing all Response areas, assessing service levels for response times.

For management, compile reports, including preliminary reports for events and accidents.
Maintaining strict control over standard operating procedures and ensuring that they are followed every day.
Community Operations Manager Manage your spending, overtime, and budget.
Take charge of all purchases.
Manage each new hire as needed during the hiring process.
Organize and record each disciplinary hearing.

Organize administrative employees to create data every day, every week, and every three months.
Conduct performance reviews and oversee the HR system.
Monthly verification and management of PSIRA registration, competencies, and training.

Control fleet needs, fuel usage, infractions, and servicing and repairs for vehicles.
regulate and manage FAMS gun regulations.
Logistics Administration (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
daily and monthly needs for Payroll management (Time books, leave, OT and absenteeism)

Manage and enhance all procedures and tools to guarantee that the company Zero Harm policy is followed.
Improve employee health and safety by handling occurrences, such as car crashes, effectively.
Make that local response actions are conducted in a way that offers outstanding customer service (attrition).

helping the regional manager implement new systems
carrying out “special tasks”.
dealing with disciplinary inquiries and IR-related issues.
Staff monitoring, coaching, and assistance with self-improvement (motivate staff).
Community Operations Manager Setting performance objective targets that are consistent with operational needs and business strategy.
Accept complete and direct accountability for the Area. must always be on call
Monitoring of BPSI clocking and strict driving behavior to prevent uncontrolled clocking
Upkeep and management of LSS installations.

Competencies

knowledge about computers (MS Office, advanced Excel, PowerPoint)
extensive technical, administrative, and sales knowledge.
Honesty and confidence

People-Centered Command Techniques
Using systems to manage Time Management Business Acumen
Result-oriented and customer-focused
Work Management and Metrics
forming successful teams

How to apply

apply Community Operations Manager  online

We have the right to not fill any positions that are posted. While current workers are always given precedence and decisions are made solely on the basis of merit, historically underrepresented candidates and Black female candidates are supported and encouraged in the FSG team. As part of our transformation program, we will prioritize hiring black women, provided they meet the aforementioned standards.

In order to succeed in the marketplaces in which we compete, Fidelity Services Group (Pty) Ltd promotes worldwide fair practices and business ethics on the continual development of our human capital.

Please consider your application failed if you are not contacted about this opportunity within 10 working days after the closing date.

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