Credit Controller X1

Company : Fidelity Services Group

Location : Midrand, Gauteng

Credit Controller Employment Specifications

Collect unpaid Inland Residential and Small Commercial debts while achieving favorable results in terms of cash collection, debtors’ days outstanding , and the reduction of bad debt expenditure and write-offs.

Make phone calls to clients that owe you money in order to collect the overdue amount
accurately enter in the Listener system any notes from calls made to clients;
Make sure you make the required minimum number of collection calls each day;

capture resubmissions of debit orders in the Listener system;
When contacting clients, confirm the Client Information in the Listener system;
Convert clients to using electronic communication instead of written communication;
Obtain a promise from customers to pay off their past-due invoices as soon as feasible;
observe a client’s payment promises

Send clients letters of demand and suspension in keeping with the collection policy;
daily check the regional suspense accounts for customer payments that haven’t been assigned to the right account;
In the event that the required number of calls or other forms of contact have been fulfilled, request the suspension of past-due accounts;

Recognize and share with customers information related to the company’s rules, collecting practices, and services;
determine the nature of customer inquiries, record them in the Listener system (or other query management tool), and re-direct them to the appropriate department or individual for resolution when they don’t concern the Credit Control function.

In order to collect payment from clients, make sure that all submitted inquiries are answered by the appropriate departments through ongoing follow-up
Send copies of customer bills, statements, and other pertinent data, whether electronically or on paper, as required by the contact center or by the client;
Addressing and resolving customer inquiries (where the inquiry relates to a Credit Control function) that are discovered either through the outbound call process or transferred from the Contact Center (manually or using the query management tool)

inform clients of the resolution of the issue
Prepare different administrative papers, such as credit note requests, fund transfers, client refund requests, master data modifications.

Ensure that all receipts, credit notes, and debit notes are appropriately offset each day;
Accounts having credit balances should be reconciled (as needed), with the required changes (refunds or transfers) being made after determining the cause of the credit balance.
Ensure that departmental and individual collection and provision for bad debt goals are routinely attained;

When working with clients, uphold a high quality of customer service, client civility, and professionalism;
Take part in a variety of ad hoc tasks within the Credit Control Department; always maintain a high degree of cleanliness.

Credit Controller Essential Conditions

Minimum of a high school diploma and two to three years of experience in collections in a high volume consumer setting.

strong familiarity with Excel and Microsoft Office
working familiarity with SAP and LSN
strong interpersonal and communication abilities

both behavioral and cognitive abilities

A strong ability to communicate both orally and in writing
Superior customer service abilities
being able to operate under pressure and with challenging consumers

fantastic on the phone
Intermediate proficiency with computers Excel proficiency required
Attention to detail and accuracy are crucial
Outstanding conciliatory abilities
Precision Interpersonal abilities
Consistency
Resilient

How to Apply

apply online for Credit Controller 

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We have the right to not fill any positions that are posted. While current workers are always given precedence and decisions are made solely on the basis of merit, historically underrepresented candidates and Black female candidates are supported and encouraged in the FSG team.

In order to succeed in the marketplaces in which we compete, Fidelity Services Group (Pty) Ltd promotes worldwide fair practices and business ethics on the continual development of our human capital.

Please consider your application failed if you are not contacted about this opportunity within 10 working days after the closing date.